Think positively, Positive thought is the most effective law of positive attraction. See how...

It is what you call in, through your mindset that will come to you in real life. This might sound ridiculous, but it is true. 

It is obvious that what we think about most of than times usually comes to us. What you look for, you think about it and what you think about, you see or find. Always think about what you like to have, be or do which will add positive value to your life. Take for instance, you will like to have white Toyota Venza vehicle, now or soon. Anytime you see any white car passing you will remember your ideal Toyota Venza. And this can help you to see Toyota Venza and white car more frequently than you ever have before that desire developed in you. This also happens when you hear people say it; you will hear and think about it even when you are far off.  

So, that is the power of your thought. You use mind to create how your world will be. Whatever you want, fashion it in your mind very clearly; keep thinking about it, very soon, opportunity will come, and you will know how to do it.

Likewise is it in selling, how much you expect to be earning really becomes how much you earn, according to your faith. You get it when you set your heart on it. That’s why people say that money is spirit. Money is not spirit, but who controls money is spirit.

Be careful of what you are thinking, your life goes in the direction of the way you think. If you always think or wish yourself failure, you might continue to fail. And if you are always full of irrelevant thought, you won’t be very consistent in what you are doing. Your behavior will go as your thought is going. Take for instance, a man who always thinks about women all the time, his life will be full of feminine things. He behaves accordingly that which he thinks reflects to his life. If you think crime, my dear you are a criminal.

As a man thinks, so he is. If your expectation is to sell and reach a specific amount of money in a day, just bear it in mind, having everything that can guarantee that success; use those things. You will make it. People who do not have desire for money, nor pay its price barely get rich.

It is proven that if you think positively, you will soon become more consistently thinking. That is thinking in favor of what you want to have, do or be despite your situation. You can also become what you are wishing another person. So be careful of your thought. Negative thinking is a spiritual problem that comes little by little and later forms like a habit, but can be broken. Some people get busy thinking rubbish with their limited time and mentality. Such people are those who get bad lucks because their brains are already so much consumed by negativity that they can no longer be smart enough to grab wonderful opportunities that come along their way.

So, if you are one of those people who are fond of irrelevant thoughts like imagining others failure, imagining your own failure or doom, watching or playing negative videos like nude videos, imagining to steal or destroy someone’s property or devising in your mind, any illegal or secret acts that is punishable by your country, all these are going against your selling. To be better in selling you have to be sincere. Because when you are selling, your sub-conscious mind gets activated. You can say or do anything unconsciously. Because when it is activated, everything stored in it starts coming out, who knows whether it will be something that will make your success or mar it. That’s why you have to be positive because, what you always do, you always become. 

Get right information into your subconscious mind, so that you will do the right thing.

Make customer service your tradition

Many entrepreneurs in today’s business don’t know what customer care is. While, some of them think that, it is all about the trade, the give and take transaction. No. Customer service is far different from selling your item. But, it is caring for your customers and letting them know that you care for them that make you win. It is all about looking into the affairs that concerns your customers in your business, and respond accordingly. Looking into affairs like: - Orientation, Security, Comfort, Confidence, Emotion, Voice and Satisfaction.

Any business that hasn’t customer service as one of its ethical culture, should act quickly to make it a priority. Your question now is how. Don’t worry; it is all about making your customers to be in good condition. To do more of the care you receive when you patronize other companies.

How to care for your customer’s interest

Help or direct them for free: In cases of obscurity, which your customer must one day face, show him the way. 

 That you have sold your product does not mean that you should not ensure its being utilized. Help your customers with guild on how to make effective and satisfying use of the product you sold. This gives new customer confidence to try even more new features and capability of your product in order to derive optimum satisfaction from it.

 This practice contributes awesomely on how fast your product can sell. Help your customer in any way you can, either in things that concerns your products or in those that do not. Everybody loves a person that gives him insight or knowledge on things he doesn’t know. And we hate using products we don’t understand.

Strongly Train your front-line staff.

Frontline staffs are those that come in closest and most frequent contact with your customers. They may include your receptionist, marketers, managers, help-centre staff, etc. Your front-line staff is the life blood of your business selling strategy. How they are, is how your business is present and how it’s being presented is how your business is soon going to be. So, they are the fate of your business venture. If your frontline-staff is well trained, it gives you the chance to win your immediate competitors products or services. You have to check if those workers can be able to handle issues assigned to them effectively, even when things seems to be going off hand, or do you need to sack them. Are they willing to go the extra mile, in order to yond your customer’s expectation? How related are your frontline staff with your business patrons? 

Support your customer’s opinion

 Customers are always right when it comes to their right as customers. The services they deserve are their right and it is your obligation to finish what you started.

 Give it to them!

In most cases we find ourselves arguing with our customers on certain issue, which of course, we may be right, but sometimes we have to leave the Argument in favor of our customer. We know why we do it so. Such are also used to keep and maintain relationships. Letting your customers win argument is a practice that shows that you have respect for them and their opinion.

Also, affirm your customer’s positive suggestion. This shows the customer that you are serving him for his own benefit and not to your selfishness. It also shows them about your listening skill, flexibility and philanthropy. Give them chance to give their thought and also let them know that they are important to how much you can serve them.

Invite and make use of feedbacks. 

One of the most essential tools in customer service is the use of feedbacks provided by the customers that sell or make use of your product.

Feedbacks received directly from your product. Consumers improves your business overall. So find a way to make your brand fans reach you, say their mind and also be heard and responded to. Just stay in touch with them to know how your product or services better their life. Find out what they say it’s your weakness and improve.

You can choose from these options to know which system can suit your target audience. Either use phone text, as used by most drugs manufacturers or pharmacies to track authentication. Also use Email addresses or social media networks. This allows you to conduct survey with any of your customers that are interested in reaching you with their feedback. Your key motive here, regardless of whichever means used, is to know if your business is giving the customers an ultimate satisfaction on just reaching their expectation.

Give Referral Incentives: Incentives as we know them are stimuli which we use to trigger our customers or audience to do more of something we want. Incentives are calls-to-action, no matter how big or how small. No matter the form it exists whether as teasing persuasion or reward impression.

Customers love incentives which make them to use more of the product they love. Use of incentives referral call-out like “share to hundred people and get ticket to a movie”, “invite three friends and get promoted”; “share instantly and stand a chance to win millions…”. All these can help you to move your business extremely forward. This makes more customers attracted to your business product.

Give free education and information about your product and services. 

I’m talking on this issue the second time because of its great importance. Here you have to make your consumer’s fully understand your product, more especially if it is coming new into the market. And even if your product is among the ancient of days, If your product or service are in form of complicated, you will need to give your customers the full insight into “how to use” them. Customer service should not only be about being responsive but you should also be offering customers the knowledge related to your brand.

For instance, people manufacturing GSM phones, provide user manual which contains every information a new user will ever need to get introduced into the product utilization. Provide free courses for your audience in your business pages on social media. This will help them to learn in detail how to make appropriate and adequate use of your product. There are people who buy a product which can perform multiple taxes, but due to ignorance of the people on the features; they may be misusing the products by making use of only one task. Examples of some products that can be subject to this are computer-software, electronic gadget, cars, medical-drugs, home equipments etc. There are also people who use their own purchased products against themselves out of ignorance. This might be out of lack of knowledge on the proper usage method or because they don’t know that such features are installed in the system. There is some software built in most cars of our time which users may not know of. Such users may be at risk when they try to do what goes against the program of such ware. 

Some ignorance cause a lot of damages most of the times and perhaps may affect lives. All those are reasons you should provide your customers the total detail of your products’ features, ability, facilities and “How to use” even; if possible, before they buy your product. Seriously, I have found this practice to have helped one GSM Company which thrived globally by doing that; and ignoring it has also been a secret obstacle to many other manufacturing companies who thought that they have done and finished their nice jobs, but their expectation concerning sales is not yet reached, because their missions have not yet been understood.

So, if you want your customers to buy more and to come again; teach him on how to make effective use of your product. Nothing can sell your products more than this.

Move your customers forward: 

We, success minded human beings, love new things. Our brain as discovered by science is something that gets bored focusing or tarrying on a particular thing, in a particular form, pattern, size, style, speed etc. We easily get tired of; and dislike using a particular product or services. So if you launched new product package that will help better our lives, bring it on. We will buy more of it.

Customers love new things, so introduce them to everything new in the channel. This is a great way to increase sales without the added cost of a separate marketing campaign. This practice can also be called cross-selling. It is not teasing or pitching or smuggling. It is all about the introduction, with little enlightenment on the features, why it is better and easier to use.

It is important if you will train your customer service and sales staff in this type of skill in order to become the best seller. Train them on how to offer new product along with those in which customers have expressed deep interest. Apart from new products, selling products that are complimentary to your customer’s choice along together is part of moving your customer forward. This is because they may not be aware of the product combination or compatibility. Some examples of these practices may include; selling compatible modems, hardware and laptop bags along with the laptop system while selling them etc.

Cross-selling of new products to your customers makes them happy and aware that you care to protect their interests, so do that.

Don’t pass the buck!

This is all about responsibility. Buck means a pointer that shows it is your turn and you have to face it. It is a responsibility pointer, if it point you and you redirect it to point at others, instead of taking action at your turn, then you are passing the buck. Your customers confidence on you are boasted to the extreme when they know certainly that you are equal to task and are willing to be responsible if anything goes wrong. This makes them to stay longer and long to come again.

So, what am I saying? You have to look after how things are happening in your business, in order to be in charge and not put unnecessary blames on your staffs or customers when things go the wrong way. Stop shifting responsibility to others. This is a question of mindfulness, and accountability. A role you have to play as the Boss is to accept the buck and face your job. Run things and never let things run you. Stop those blames that keep your customers on fleet from your nagging character. Develop the feat to be able to fix issues in the way you want it. That is the job of a success driven person. Use the negative comments from feedbacks to improve your performance, instead of backfiring; and don’t take them for granted.

Make it visible

Customers’ service is of no use when the customers don’t know that you are doing all those things for them. You can do this by going the extra mile of the customer service by letting your customers know vividly that you are doing all these for their good; to help or care for them. This practice is very essential, as it can change a boredom experience into a blissful, a tangible, enjoyable and tremendous one.

Visibility of the customer’s service implies doing it in a way that people who haven’t picked interest in your brand will soon do so. It is not Christian alms giving which you do in secret. Your customers may not sense how much you care until you open their eyes to it. They will love you doing that so that they openly know the difference between you and other brands.

Showing that you care about your customers allows your customers to appreciate your service and want to continue to build the relationship between you both.

Don’t play with your customer care ethics. There is nothing that can help you succeed in selling process more that this practice of care and affection you give to your ladders. Your customers are your ladders; your business is nothing without them. So, as the team leader of your business, you have to choose to make the best decision that can move your business forward and keep it going.